We have tried our hardest to answer all your questions but if you have anything not covered below please pop an email to hello@maddyandpip.co.uk.
+ What happens if I book my ticket but can’t make it?
Whilst we can’t offer refunds, we can transfer your ticket to a future event, once, if you can’t attend.
Please contact us a minimum of 7 days before your scheduled event to make the change – any changes made after the cut off cannot be amended or transferred.
If we have a waiting list are more than happy to pass the ticket on so please email us even if you are past the cut off time.
+ Is the venue fully accessible?
For events at the Westow House pub upstairs: there is unfortunately no lift at the Westow House pub. The upstairs room is accessible by stairs with a handrail on both sides.
For events at the Douglas Fir pub: There is a small step up from the pavement to the pub area, and the seating area is on one level. The toilet however is not suitable for wheelchair users and there is a step down to the toilet.
We are always looking out for more accessible venues in the Crystal Palace area, so if you know of one, please tell us hello@maddyandpip.co.uk.
+ What’s included in my ticket? What can I expect from the event?
The event runs from 7-9pm and we encourage you to get there at 7pm. Maddy and Pip will be there to welcome you and give you name sticker to add your name and pronouns. Help yourself to your first drink from the bar (alcohol free options are available) as it’s included in your ticket. You can sit where you like at any one of the tables and we will hand out conversation starters to find solutions to common challenges, and get to know other small biz owners so you don’t have to do any of the usual often painstaking small talk. We won’t have any formal presentations, and we will actively join in the chats.
+ Will we have the opportunity to pitch our businesses?
Yes! You can of course share about your businesses with others there. But there will not be a formal opportunity to stand up and do a one minute presentation.
We will provide conversation starters to each table, and encourage you to mix as you wish.
Please do let us know if you have additional needs when it comes to mixing. We will do our best to accommodate.
+ Is food available?
For events at the Westow House pub: There are plenty of food options available, which you are welcome to order your own.
For events at the Douglas Fir pub: There are crisps and snacks available behind the bar and Yard Sale pizza delivers.
+ Is the event recorded in any way?
We will be taking photos and recording for social media. If you do not wish to be involved, please do let Maddy or Pip know.
+ Is parking available?
There is very limited parking in the surrounding rounds so the easiest way to get there is to get public transport. Check the CityMapper app for details.
+ Will you be there the whole time?
Yes! Maddy and Pip will be there to greet you, give you a name sticker for your name and pronouns and have a chat. We will join in the mixing, as we want to socialise too!
+ Are there alcohol free options available?
Yes, there are non alcoholic beer and soft drinks available.